Refund policy

Returns
SLJ stands behind its work 100%. Before placing your order, please make sure to review the detailed jewel descriptions, dimensions and closures to ensure they are appropriate for you. We also advise that you practice proper jewelry care (see Jewelry Materials & Care –SLJ’s Jewelry Care Policy). We welcome questions, so if you are not sure about an order, contact us with questions before ordering. Returns are not accepted if jewelry specifications are not appropriate or for jewelry care misuse/damage including using or caring for the jewelry in a manner that is inconsistent with SLJ’s Jewelry Care Policy. Subject to the exceptions herein, however, if you are not satisfied with your purchase, you may return your purchase in its original, unworn condition within seven (7) days of receipt of the product for a full refund minus the shipping costs associated with sending you the product. Refunds are subject to SLJ’s discretion upon receipt of the returned product. Where SLJ decides to give a refund for the return of a certain item, it will provide the refund within 30 days from receipt of your returned product. SLJ absolutely does not accept returns with respect to any special or custom orders. No returns are accepted on Jewelry Sale Clearance items- these items are final sale.